by Jim Allen
Developing training on specific processes or procedures in your company?
Keep the following thoughts in mind as you do so will help you design a
fun and effective program.
1. Keep it 'lean and mean.'
You want your training to be just long enough to teach the participants
what they need to know, no longer or shorter than that. Figure out exactly
information is and build your training course around that.
2. Choose the best format to deliver the training.
Can a simple 1-hour lecture do the job? Or do you need to record the
videotape? Does it need to be 1-on-1 training or classroom training?
For every different subject there's going to be a different need, so consider
them all before choosing one.
3. Remember different people learn different ways.
Some people learn better by simply reading, others need to hear the
information, many need visual examples, and most people need a variety
of all of these in order to retain the information. As you create your
class, figure out how to provide the same information in these different
ways so that more people will get it.
4. Make it interactive.
The straight lecture-only type classes will rarely get the job done
these days. The old pedagogical "I talk, you listen" style of teaching
doesn't result in a lot of knowledge gain by the student. Work on exercises,
drills, and role-plays that get the student involved in the class and help
them learn by doing.
5. Keep it light.
In a classroom environment, humor almost always helps. People retain
more and learn more if they are relaxed and having fun. Even the most serious
training programs benefit from a good dose of humor. Just make sure it's
6. Hold the training in the proper environment.
It's hard to learn if you're uncomfortable, regardless of how good a
course may. Find the perfect place to conduct the training. That should
be someplace with adequate lighting, seating, heating/air conditioning
and minimal distractions (preferably none at all).
7. The content expert may NOT be the person to teach the class.
Any trainer can tell you, just knowing the information of a course doesn't
mean you can teach it. Find someone who knows the information and can present
it in an interesting and entertaining way. If there's nobody like that,
hire a professional trainer or speaker to come in and be the "MC" of your
training and to help liven up the event.
8. Create an environment of "academic freedom".
Let the students know that the purpose of the training is to give them
information they need to do their jobs. Let them know that it's o.k. if
they ask questions, challenge (within boundaries) the instructors and material,
don't grasp everything right. What's important is that everyone in the
class gets the opportunity to get the information.
9. Provide them with all the information already written down.
Make it easy for the students to focus on the information being given,
not on trying to take notes. Have all of the information written down and
give it to them. Some students will always take notes no matter what you
do, the rest will appreciate being able to sit back, relax, and learn!
10. Follow-up... But not too soon.
Get feedback from the students on all aspects of the training. Ask what
they liked and didn't like. But don't make it the last activity of the
training itself. Wait a day or two and send them a questionnaire. Make
it possible for them to submit their comments completely anonymously. Some
students just can't bring themselves to saying something negative if they
know that you know who said it. Take all the pressure off of them, but
get their input.
About the Author:
Personal & business success coach Jim Allen can help you design
your training program, improve your your business, or simply streamline
your life. E-mail: Jim@CoachJim.com
His bi-weekly management newsletter, COMMON SENSE MANAGEMENT is available
by sending the command "subscribe CSM" to: lists@CoachJim.com
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