Integrity First -- Living the Honor Code in Business
By Waldo Waldman
Integrity First. It's core value #1 of the U.S. Air Force... embraced by our leadership, taught in our training programs, and a symbol of the commitment and character of the men and women serving our country.
I learned a valuable lesson about the true meaning of integrity after only serving several years in the Air Force. It wasn't on a combat mission flying an F-16. It was during a training sortie I flew as a brand new instructor pilot, and I learned it flying solo.
It was a rare occasion for an instructor pilot to get to fly solo, but this was my lucky day and I was going to make the most of it. I had finished my maneuvers in the military operating area (MOA) and was performing my last touch and go's in the pattern before landing. Feeling really fired up, I pushed the throttles to full power, gained airspeed, and decided to see how many G's I could "pull" in the pattern. The structural G-limit on the rugged and reliable Cessna T-37B twin engine jet trainer was 6.67 g's, and I was about to see how close I could come to hitting the limit. You see, I was doing what we call in the Air Force, 'hot doggin' it. In other words, I was asking for trouble.
I accelerated to 225 knots, banked it into 90 degrees, and pulled. 5.7G's...One more time...6.4g's...again...6.8 g's!!! I looked down and did a double take. "Wow," I though to myself, "I just over-g'd the jet!" My first instinct was to reach over and punch off the G-meter (zero out the meter sort of like setting an odometer back to zero). After all, I had seen other, more experienced pilots do it before and besides, the T-37 was tough as nails. What was .127 G's going to do to the jet?
I was faced with a difficult choice, zero out the G-meter and act like nothing had happened. Or immediately land this damaged jet, admit my mistake, and accept the consequences. I cringed as I pondered what my fellow wingmen would think of me. And then I thought to myself...what if my twin brother was to fly that jet tomorrow and the wing fell off? My choice became instantly clear.
My commander wasn't pleased, to say the least. My actions were irresponsible and showed a lack of discipline. Not only was I severely reprimanded, I was grounded from flying for 2 weeks and had to present a briefing to the squadron on the maintenance procedure to inspect the jet for structural damage. The cost of this inspection was $25K of our taxpayer's hard earned money and the plane (a critical training resource for our squadron) would also be grounded for 2 weeks. Fortunately, the inspection revealed no damage to the aircraft. Nonetheless, I had cost my fellow wingmen valuable training.
Have you ever been in a situation where your integrity was tested? Have you ever been given a choice where admitting (or not admitting) a mistake would effect your reputation, the safety of others, and even your career?
There are several lessons that can be drawn from my experience.
•Your integrity (or lack thereof) affects everyone - For me, failure to turn myself in and admit my mistake could have caused a major accident, or a potential loss of life. For you, it can be a safety accident, a lost customer and also a lost life. Your actions have to reach outside of your cockpit.
•Integrity should not be a choice - it should be instinctual and we should always strive to do the right thing, no matter what the cost. And it doesn't start and end at work. Integrity should be honored 24 hours a day...your wingmen are watching you.
•Rank has its responsibilities, as well as its privileges - As an officer in the Air Force, I had (and still have) a responsibility to comply with the flying regulations and standards of my squadron. It's called being a professional. As an employee with your company, you too must be responsible to comply with its regulations and standards of behavior.
When leading your wingmen on the factory floor, at a hospital, or in the office, you can't afford to breach your integrity, and you also can't make exceptions for others. The costs are too high and can be measured in injuries, worker compensation claims, lost man hours, and your reputation. OSHA regulations, safety/patient care procedures, and operating instructions exist for a reason...they keep people safe, prevent accidents, and help save money for your company by reducing operating costs.
Will you make mistakes on the job? Of course. Will you also bear witness to others making mistakes? Absolutely. But, will you have the courage to confront them and hold them accountable, or will you be more concerned with being 'a nice guy' who doesn't ruffle feathers? Sometimes the toughest job of a Top Gun Leader is disciplining your employees when they mess up. Will you stand up and take action? If you don't, then who will?
The way you can help create an environment where your wingmen will live and work with integrity and admit their mistakes is when you honor your integrity and have the courage to admit your mistakes. This is the foundation of creating a culture of courage. Integrity is contagious and it has to start from the top down. Moreover, when you shift the focus off of yourself and instead focus on your mission and how your actions affect your co-workers and customers, you become a more trusting wingman.
Courage builds character. It's the foundation of integrity. It gives you the thrust to make the correct choice and do what is right despite the consequences. What's more, you be able to sleep better at night.
Waldo Waldman builds team unity within organizations as a high energy leadership inspirational speaker. A former combat-decorated fighter pilot with corporate sales experience, Waldo brings an exciting and valuable message to organizations by using fighter pilot strategies as building blocks for peak performance, teamwork, leadership, and trust. He has worked with dozens of corporations such as Marriott, Nokia, Michelin, Honeywell, Bank of America and Hewlett-Packard. To learn more about Waldo's seminars or to register for his peak performance newsletter, "The Wingman," click here. Motivational Keynote Speaker, visit www.yourwingman.com, or call him at 1-866-WALDO-16 (925-3616).