This morning, I published another one of those articles that started out to be a blog post and ended up going to about a thousand words. So I published it as a full article in the main section of the site. Ah well. I had a story I want to tell and that’s what it [...]
Read more »Customer service, marketing online and Grandpa’s success secrets
Here’s an update on the articles I’ve published since my last post here: “How to Hire Customer Service Stars,” by Jeff Mowatt is a set of excellent tips for hiring people who are willing to go the distance. Sales is not your number one concern if you are in business for the long haul. Whether [...]
Read more »Customer service tricks and the impact of quality
Yesterday, I wrote an article for superperformance.com, “Succeeding Despite Yourself: The Impact of Quality”, in which I tell you the story of a contractor I know who messes up everything about his business except 1) listening to his customers and understanding what they want; and 2) providing quality results beyond his customer’s wildest dreams. Even [...]
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