Three things to learn from a WikiHow prank

I just had an interesting experience. I was doing a quick scan of my iGoogle page for news and a WikiHow article caught my eye. It was “How To Save A Choking Cat.” Now, I don’t have a cat, but I have several cat-loving friends and thought I’d take a moment to pass on the info.

When I looked at the article, I was surprised. It looked legit from the intro paragraph, but there was only one step: “Break it’s neck.”

It was immediately obvious that someone was playing a prank. It’s easy to do with user-edited content as in wikis.

The event brings out three important points:

1. This is an example of why legislation like SOPA and PIPA could kill great sites.

Just think about wikis and about comment area in blogs. If someone wants to get a site in trouble, he can make edits in a wiki or make a comment in a blog that contains copyrighted or banned material. Then he can report that material to the newly legislated “powers that be.” The site can be blacklisted before you can say “due process.”

User contributed material, when done honestly, is a great boon to society. And pranks like this are more than merely annoying.

2. Contact information is critical.

My first thought after “this is a prank” was “how do I report this.” It took more time than I wanted to spend, and the best thing I could do was find the comments section.

Apparently, a number of other readers were commenting, and someone who knew how to remedy the situation did so. It was cleared up in about ten minutes after I first noticed it.

However, until I decided to write this post, I still didn’t know how to contact the right person. I have found out. It only took me another five minutes to find the correct “about” page for WikiHow (there are at least 2) and then read the directions on how to make contact with the article’s primary author. It isn’t easy or intuitive.

What it made me realize is that I need to make my contact details more prominent. I have an “about” page with my contact info on it and I have it referenced on my home page under “Contact.” But folks have to look for it. Furthermore, I have no contact information other than “comments” on my blog.

Most good sites have contact details featured on every page. I can’t re-do every page instantly, but I’m going to make it easier.

3. There are plenty of nasty folks that have fun hurting you, but there are plenty of others who, given the chance, will help.

In the comments on the cat article, there were a mixture of complaints, confusion, concern, explanations, suggestions to help and some action. Some folks wanted to help but didn’t know how and one knowledgable person just went in and made an edit to restore it.

If you’re a web publisher or blogger, you’ve noticed that you are constantly fighting spam in email and in comments. Additionally, there are the people who write in and say hurtful things, to you or to other commenters. Most people read your posts and get your knowledge and information, but don’t bother to comment, leaving you wondering if you are actually reaching anyone. People hack your servers. Spoof your email address. Play all kinds of pranks. I could go on and on about the stuff I’ve seen happen (or heard about) to website owners and publishers.

Remember this. The reason that statistics show a bell-shaped curve in measuring human behavior is that behavior in any category always “averages out” in the long run. There are as many very good behaviors as very bad. Most people are in the middle — they aren’t all that interested in hurting or helping you. They’re just interested in themselves, and when they show up on your site, they’ll be happy to use what you offer without any show of appreciation.

But, at the top end of the scale, there are others, millions of others, who will say “thanks,” “good job,” or best of all “yes, I’ll pay you for that.” There are more than enough folks who will help you and empathize with you. In the long run, it will make up for the nasties, the pranksters and the great, average “who-are-you-I-don’t-care-and-what-have-you-done-for-me-in-the-last-five-minutes” folks.

You’ve met all of these face to face since kindergarten. Don’t be surprised when they all show up on your website, in forums or in “comments” sections.

Is this the end of YouTube, Facebook, Wikipedia, Internet Archive?

I’ll be back tomorrow with some more lengthy posts and articles. But today, I want to be part of the conversation about stopping legislation like SOPA and PIPA.

The issues with regulating the Internet are complicated. Most folks have very little idea about how the Internet actually works. Most folks have enough trouble just programing their TIVO’s and other recording devices. And most of the people in the House and Senate are too busy focusing on playing politics to actually use the Internet — they have geeks to do it for them.

Do you want people who have no idea what they’re doing writing laws that they don’t understand may shut down large portions of the Internet that many of us use daily? Like YouTube, social media sites, Wikipedia and even the venerable Internet Archive? They could even play havoc with some of the services of

Furthermore, they could shut down those of us who use articles from syndication sites. They could make article marketing impossible. They could completely devastate content sharing of all sorts.

SOPA and PIPA could profoundly affect all of us who use the Internet.

I found a great YouTube video that I’ve embedded below, which explains it more clearly and completely than I can. It also does it succinctly — in less than five minutes. Please take a look at it and then get active. Call, write, email or tweet your Congressperson and Senators. Tell them you oppose SOPA and PIPA. Do it today — for yourself and your interests.

India’s $30 tablet pc, education, training and national productivity

There is a great article in the New York Times today by Thomas Friedman. It’s called “Connecting the Last Person.” Friedman’s column is syndicated, so you may find it in your daily newspaper at home. Otherwise, you can read it online at

It’s about the significance of India’s government-sponsored program, in conjunction with The Indian Institute of Technology, to get very affordable tablet computers into the hands of poor students. To help educate them and prepare them to become more valuable employees or start entrepreneurial businesses when they leave school. To help them escape the seemingly closed-loop trap of extreme poverty. To help raise the skills of the people of India and help them catch up with the growth of China. To help India become an economic powerhouse.

An interesting note is that a similar program was started in 2006 in the U.S., funded by AMD, eBay, Google, News Corporation, Red Hat, and Marvell, among others. Computers from that program have been being delivered to students in developing countries since 2007. They are available through purchases made by governments and given to the students at no cost. The program is called One Laptop per Child (OLPC). It’s run by One Laptop per Child Association, Inc.

It seems sad that we seldom see any publicity on such a fine program. And although it’s available to state and local governments in the U.S., in all the time it’s been running, only Birmingham, Alabama has used the program.

If the India’s idea of jump starting the climb out of poverty through the tools of education and training has inspired you, perhaps you’d like to investigate this some more. After reading Friedman’s article and exploring the One Laptop per Child Association, Inc. site, you could look deeper into what other programs are ongoing. You could encourage your state or local government to look into the possibilities of getting into the program for your local schools. You could consider using your technical skills to develop similar products. You could develop a community organization to promote better tools for better schools. What else can you think of?

Are we so backward that we’ll let India do better at helping their el-hi and college students than we can? Don’t we need to ensure our near-term and long-term performance and productivity by educating and training our students in the knowledge and skills that best support our businesses and economy.