I discovered a human performance website today that's primarily
directed to organizational management, and to HR and training
departments, but I think anyone can benefit from it. I think the
message it has, the systems described there and the products it offers
could be adapted even for kids. PracticingPerfectionInstitute.com.
It's all about reducing human error. And it has some
knock-your-socks-off products for helping you to do so. If you
don't want to buy anything, there's plenty to read on line and a free
newsletter.
I am impressed with one of their products that you can actually preview
on line, free. It's called Practicing
Perfection® Error Elimination Tools. And when they
call it a handbook, they mean it literally -- it fits in the palm of
your hand. It is the version that is meant for the individual
worker. It takes you step by step through the process of
error-proofing your work, at every stage of the work process, no matter
what work that might be. It helps you to learn, at every step,
how errors might enter the process and what kinds of errors could
occur. It tells you how to prevent error in each instance.
The processes of error prevention taught at this site were originally
developed for work where the consequences of error are tragic and
frightening -- the nuclear power industry. The developer of the
techniques has also applied them to specific other fields: medicine,
transportation, health and safety and manufacturing, So,
you can see, the techniques have had to be very carefully thought out
and tested.
For management and trainers, there's an expanded version of the Error Elimination Tools "handbook"
that goes deeper into how and why it works. After I previewed the
little handbook, I bought myself a copy of that expanded version.
It's called Tools Handbook User's
Guide. I liked that I could download it immediately.
It is an excellent example of what training materials should be.
I also liked that all of the products offered are very reasonably
priced!
Human Resources professionals,
go see this site. It will help improve employee performance.
Trainers, go see this
site. The materials are a model for how to train.
Business owners, go see this
site. It can increase both customer and employee satisfaction,
reduce expenses and positively impact your profits.
Employees, go see this
site. The materials can give you a performance edge. You
can train yourself, if your organization doesn't do it.
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